Redesign how work gets done.
The Operator’s Workbench is a lab where senior operators redesign the workflows AI is changing. Real builds alongside peers worth learning from. Two hours a week of minimal theory, where operators can test new tools and workflows.
A place for busy operators to build new AI workflows.
You do the work here
During each two-hour session, you work on a real workflow that’s slowing your company down and rebuild it live. You leave every session with something ready to be tested in your organisation.
With other senior operators
Executives are figuring out AI in isolation. At the Workbench, you see what other senior operators do in their companies. Learn what works and what breaks, and how other leaders are managing AI.
The curation is done for you
You have many AI newsletters and saved LinkedIn posts on your ‘to read next’ list. But time is scarce while AI news is plentiful. The Operator’s Workbench filters what matters for operators and applies it to real workflows.
In their words
“I came in curious and left confident I could build something I could actually sell to other businesses. Seeing how operators in completely different industries solve the same problems was the real value.”
“Six weeks in, I've built my own AI agents, and more importantly the confidence to keep building. The hard part was never the tools. It was believing I could do it myself.”
“The Workbench gave me the right tools and community to guide our company's AI journey. As the person responsible for implementing AI internally, I was looking for a group of like-minded professionals navigating the same challenges.”
“Being in a room full of people, tackling similar challenges and feeling both heard and understood, was absolutely incredible, and new ideas for improving processes kept appearing, one after another. Thank you Eleonora Ferrero, this was absolutely amazing!”
“The Workbench gave me a supportive community where I could discuss real challenges, learn from peers, and test ideas. Just as importantly, it gave me the time, focus, and accountability to actually build the solutions during the sessions.”
How it works
Theory lives in async pre-work. Live time is for building and peer-sharing.
Bring your real workflow
Each cycle you pick the workflow that fits your role: reporting, meetings, documentation, coordination.
Redesign it live
During each session, we have breakout rooms, time to build, and stress-test workflows with other operators.
Test with your team
Between sessions, run what you built inside your company. Bring back what worked and what broke.
Time commitment. Two hours live each week for five weeks. One hour of pre-work per session. Two hours to test and document what works in between sessions.
Who’s in the room
A small, curated cohort. COOs, Chiefs of Staff, BizOps, RevOps, Product Ops, Customer Success and GTM leaders. Each cohort is curated so every operator in the room has something to teach and something to learn.
Operators who can run the experiment.
Scaling, digitally flexible organisations, typically 20 to 500 FTE, with a tech-enabled stack and the cultural permission to try things.
What you walk away with
The programme runs five weeks. The membership runs a year.
Your seat includes 12 months of Workbench membership.
Peers to learn with
A private community of operators rebuilding how companies work for the AI era. Ask, compare, and share what you’re shipping.
Keep learning
One workshop or meet-up with other cohort participants is organised each quarter.
Two guest seats
Bring two colleagues, free, to every quarterly event. Your team can build with you.
Decide if the Operator’s Workbench is for you
The Workbench is a small room, and its value lies in who’s in it.
You change how work gets done
The Workbench is about redesigning workflows. If that’s within your reach, even just for your own team, these five weeks will be worth your time.
You already use AI regularly
You don’t need to be an expert, but you should be working with today’s tools, agents included. The cohort builds together rather than covering the basics.
Sound like you? Send the request. We’ll have a short conversation and assess if the programme is right for you.
A note from Eleonora
“I created the Workbench to keep pushing the limits of how operations work at scaling companies, alongside peers whose experience and ways of working I genuinely want to learn from. You already use AI. Your team does too. But the work itself hasn’t changed yet. That gap is what we work on, together.”
Business operations and strategy leader with 20+ years’ experience scaling B2B SaaS companies, from Seed to Series B, implementing AI initiatives for over five years. She works with executive teams that want to stop paying the cost of slow execution.
Questions operators ask
Why not just take a course?
Courses teach concepts. The Workbench is where you do the work: each session you rebuild a workflow that is genuinely slowing your company down, live, and leave with it running. If a course would fix it, take a course. The operators in this room usually already have.
How much time does it really take?
Two hours live each week for five weeks, plus around one hour of pre-work per session. Roughly fifteen hours, total. In exchange, you stop spending your week trying to keep up with AI: the curation is done for you.
How is this different from AI training?
AI training teaches tools. The Workbench redesigns work. Companies fail to get ROI from AI because the workflows stay the same, so we start from your workflows (reporting, meetings, documentation, coordination) and use AI where it earns its place. AI is the enabler, not the subject.
Do I need to be an AI expert?
No. But you should be using AI regularly and working with today’s tools, agents included. The cohort builds together instead of covering basics. If that’s not you yet, Foundations is the place to start.
Who will actually be in the room?
A small cohort of senior operators: COOs, Chiefs of Staff, BizOps, RevOps, Product Ops, Customer Success and GTM leaders from scaling companies, typically 20 to 500 FTE. Every cohort is curated individually so the peer learning is real.
What does it cost, and what's included?
£249. That covers all five live sessions, the async pre-work materials, and 12 months of Workbench membership: the private community, a two-hour deep dive each quarter, and two guest seats per deep dive for your colleagues. The workflows you build are yours.
What happens after I request an invitation?
Your request is read personally, followed by a short conversation about your situation. If it’s a fit, you’re invited to the next cohort. If it isn’t right now, you’ll hear that plainly, along with where to start instead.
The five sessions, the method, and what past operators said.
See the programmeNot building with AI yet? Start with Foundations (£69). Want the method run inside your company? That’s Company Workbench.